1. Introduction
Leads Reach ("we," "us," or "our") provides an AI-powered sales and outreach platform. This Privacy Policy explains what personal information we collect when you use our website, applications, and services (collectively, the "Service"), and how we use, share, and safeguard that information.
By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
2. Information we collect
We may collect the following categories of information:
- Account information — name, email address, company name, job title, and authentication credentials when you register or sign in.
- Workspace and usage data — leads, contacts, companies, campaign content, templates, CRM records, and activity logs you create or import into the Service.
- Communications data — messages sent through integrated channels (such as email or messaging providers), delivery events, and replies, where you connect those services.
- Payment information — billing details processed by our payment provider. We do not store full card numbers on our servers.
- Technical data — IP address, browser type, device identifiers, pages visited, and similar diagnostic information collected through cookies and analytics tools.
- Support interactions — information you provide when contacting us for help, demos, or feedback.
3. How we use your information
We use collected information to:
- Provide, operate, maintain, and improve the Service;
- Authenticate users and manage workspaces, roles, and permissions;
- Process subscriptions, invoices, and account-related communications;
- Generate AI-assisted suggestions, enrichments, and automations you request;
- Monitor performance, security, fraud prevention, and abuse detection;
- Respond to support requests and send service-related notices;
- Comply with legal obligations and enforce our terms.
4. AI and third-party services
Certain features rely on third-party providers (for example, email delivery, CRM integrations, payment processing, cloud hosting, and AI model providers). We share only the data necessary for those providers to perform services on our behalf, subject to contractual safeguards.
When you connect external accounts (such as Google, LinkedIn, or a CRM), we access data according to the permissions you grant. You can disconnect integrations from your workspace settings where available.
5. Cookies and analytics
We use cookies and similar technologies to keep you signed in, remember preferences, measure product usage, and improve the Service. You can control cookies through your browser settings, though some features may not function correctly if cookies are disabled.
6. Data retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated workspace data by contacting us.
7. Security
We implement administrative, technical, and organizational measures designed to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise these rights, email us at contactus@sparkai.ae. We may need to verify your identity before fulfilling a request.
9. International transfers
Your information may be processed in countries other than where you reside. Where required, we use appropriate safeguards for cross-border data transfers.
10. Children's privacy
The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may also be communicated by email or in-product notice.
12. Contact us
Questions about this Privacy Policy or our data practices? Contact us at contactus@sparkai.ae or visit our contact page.